Southwest CEO addresses mass flight cancellations

Southwest Airlines returned to a relatively normal flight schedule Friday. Southwest Airlines CEO said Step one is to get the operation back on track and not to be worried very much as he attempts to solve these problems.

Robert Jordan, Southwest Airlines CEO said "Beyond safety, there is no greater focus at this point than taking care of our customers, reuniting them with their bags, getting refunds processed. In fact, we've got a special website that's put up just to take refund information, baggage information expenses to process that even faster." "I want to be really frank. I mean, this has impacted so many people, so many customers over the holidays. It's impacted our employees. And I'm extremely sorry for that. "

The Dallas carrier, which had canceled thousands of flights every day this week after a winter storm last weekend, reported less than 40 cancellations early Friday.While that was still more than United, American and Delta combined, it's progress following one of the most chaotic weeks in aviation history for a single airline.