VietNam to improve tourist services

Famous tourist destinations across Vietnam have seen a surge in visitors as the country enters its peak tourist season. In recent years, many tourists have complained about stressful experiences due to negative customer service interactions. Although strict punishments are imposed, many tourist destinations have faced criticism over poor customer service.

Authorities have worked with the police to detect and handle cases related to poor services and tourist overcharging. Maintaining a good reputation for tourist hubs is a significant challenge and one of the most important goals for local areas. Numerous training courses have been provided for people working in the hospitality industry and those running tourism businesses.